Conditions d'utilisation

Legal information

Azur en Ardenne SPRLFS

31, rue de la Jastrée
B-6940 Barvaux-sur-Ourthe

Tél. +32 (0)86 21 94 00

Fax +32 (0)86 43 45 14

VAT BE0534 742 192

IBAN: BE43 3631 2033 4301

Swift code: BBRUBEBB


General terms and conditions of sale

PREAMBLE

 

I- / Definitions

The terms defined below shall have the following meanings in these General Terms and Conditions of Sale:

Gift voucher: refers to the document containing the offer, the place, the validity number, the validity date and the description enabling the user to take advantage of an offer within an establishment. The gift voucher is issued digitally. Confirmations or follow-ups can be sent by email notifications. 

Establishment: refers to the company issuing the gift voucher, which is responsible for collection, invoicing, delivery follow-up, compliance of the service and all obligations relating to the offer. 

II- / General conditions of sale

You are offered online gift vouchers produced by the Domaine Azur en Ardenne. Azur en Ardenne has the status of SPRLFS, whose head office is located at Rue de La Jastrée 31 in 6940 Barvaux-sur-Ourthe, registered under the number BCE 0534.742.192.

These General Terms and Conditions of Sale apply only to orders for gift vouchers placed on the website www.azurenardenne.be or at the reception desk of the establishment.

These conditions apply to the exclusion of all other conditions, in particular those in force for sales in shop.

In the event that the origin of the offer is identified on a distributor site, the sale is made by the establishment and not by the distributor.

The present General Terms and Conditions of Sale are valid from 1er April 2023. They cancel and replace all previous versions of these conditions.

Azur en Ardenne reserves the right to modify the present General Conditions at any time, without prior notice, it being understood that such modifications will not apply to orders previously accepted and confirmed by Azur en Ardenne.

ARTICLE 1 : PROCESS OF PLACING ORDERS AND FORMATION OF THE CONTRACT

 You can place your orders for gift vouchers directly:

  • by Internet on the site: azurenardenne.be
  • or at the reception of the establishment

 The procedure for placing orders on the site involves the following steps:

  • Description of the desired gift voucher
  • Your "first click" will allow the registration and the sending of an email of your order request, subject to having expressly accepted the present General Conditions of Sale;
  • As soon as your order has been confirmed, we will send you an email confirming your order and the gift By printing and/or keeping this email, you will have a means of proof of your order.

 

ARTICLE 2: CONDITIONS OF USE OF GIFT VOUCHERS AND LIABILITY

  1. In the event that you are not the beneficiary of the gift voucher, you are invited to inform the beneficiary of the conditions set out 
  2. In order for the gift voucher to be valid, it must be communicated at the time of booking the stay and/or service. 
  3. Only the presentation of the original of the gift voucher printed from the email gives the right to a service.
  4. The gift voucher entitles the recipient to the services elaborated by Azur en Ardenne as indicated on the site, whether by means of an online reservation or directly with the establishment.
  5. The gift box is valid according to the dates and days of the week specified on the gift voucher.
  6. The services of the gift voucher do not include transport to the place of service of the selected establishment.
  7. The photographs presented in the gift box are not Any partial or complete reproduction is forbidden.
  8. Except for online reservations, the service will be delivered after the establishment has checked the validity of the gift voucher and the full payment of it. This control implies the validation of the number of the gift voucher by the establishment to verify the effective activation of the
  9. The delivery of the Event is subject to the specific conditions of the selected establishment, notably in terms of cancellation or modification of the reservation, the age limit and the physical conditions of the beneficiary(ies).
  10. The establishment is solely responsible for the correct execution of the The distributor and Azur en Ardenne cannot be held responsible for the execution of the service. Azur en Ardenne will nevertheless make its best efforts to try to find an amicable solution to the conflict between the establishment and the beneficiary.
  11. The gift voucher is not exchangeable
  12. In the event of non-use within its period of validity, loss, theft or destruction of the gift voucher, the beneficiary cannot claim a reimbursement or compensation of any nature whatsoever. On the other hand, in the case where a beneficiary cannot use his or her gift voucher within the period provided, we invite the beneficiary to contact the establishment.
  13. Azur en Ardenne declares that it is the holder of professional civil liability insurance for amounts known to be sufficient for the provision of services and that it possesses all the authorisations and diplomas allowing it to exercise its activities in a regular manner and in conformity with the applicable legal and regulatory

 However, the beneficiary is invited to check that he/she has sufficient insurance cover, in particular for the practice of certain "risky" sports activities. The beneficiary is reminded that the provision of services in good safety conditions does not exempt him/her from observing the basic rules of caution for sporting activities, particularly those known as "risky". The beneficiary accepts the risks accordingly.

 

ARTICLE 3: PRICE AND PAYMENT CONDITIONS

 Article 3.1 : Prices

 The prices of the gift vouchers, displayed on our quote, are those in force on the day of the order. 

The sending of the gift voucher by electronic means is free of charge.

Article 3.2 : Terms of payment

The payment of the order can be made by credit card, according to the following methods: -

By credit card according to the cards accepted by the online payment platform (Bancontact, Visa, Eurocard/Mastercard.) Azur en Ardenne reserves the right to suspend all processing of the order in the event of refusal of authorisation of payment by your bank.

 

ARTICLE 4 : RIGHT OF WITHDRAWAL

 After validation and payment of your gift voucher, no refund or return can be made.

 

ARTICLE 5: PROOF OF ORDERS/ARCHIVING

You are expressly informed that, except in the case of a manifest error which you would bring to proof, the data kept in the databases of Azur en Ardenne have probative force with regard to the orders placed.

 The data on computer or electronic support regularly kept constitute admissible and opposable proof in the same terms and with the same evidential force as any document which would be received and kept in writing.

 

ARTICLE 6: DELIVERY

Article 6.1 : Availability of gift vouchers

The gift vouchers are available in quantity from the moment they are displayed on our online gift voucher shop.

Article 6.2 : Delivery

Azur en Ardenne sends the gift certificate by email only. The user is required to print it himself.

The buyer will receive his gift certificate after having validated his order and paid the transaction.

 

ARTICLE 7: NON-CONFORMITY

 Article 7.1 : Gift voucher error

The client must formulate by telephone (086/21.94.00) or email (info@azurenardenne.be), within 24 working hours of receiving the order, any error relative to the gift boxes ordered.

Any claim not made in accordance with the rules of this article and within the allotted time period cannot be taken into account and will release Azur en Ardenne from any responsibility towards the client.

 

ARTICLE 8: TRANSFER OF OWNERSHIP / TRANSFER OF RISKS

 The transfer of property and risks will take place at the time of delivery of the gift certificate(s) to the client.

 

ARTICLE 9: VALIDITY PERIOD OF THE GIFT VOUCHERS

 The gift vouchers have a limited period of use indicated on the gift voucher.

 

ARTICLE 10: CUSTOMER SERVICE - COMPLAINTS

 Any other request for information or clarification must be addressed to Azur en Ardenne

ARTICLE 11: INTEGRITY OF THE CONTRACT

The fact that the gift voucher does not take advantage at a given moment of one of the clauses of the present General Conditions of Sale cannot be interpreted as a renunciation, on the part of Azur en Ardenne, to take advantage of one of the said conditions at a later date.

In the event that one of the present provisions should be declared null or deemed unwritten, the validity of the other provisions of the General Sales Conditions will not be called into question.

 

ARTICLE 12: APPLICABLE LAW

The law governing these General Terms and Conditions of Sale and the contract concluded at the time of a gift voucher order is Belgian law for all disputes relating, in particular, to their validity, interpretation, execution or termination.

 

ARTICLE 13: COMPETENT JURISDICTION (SETTLEMENT OF DISPUTES)

In the event of disputes, only the courts of Marche-en-Famenne and Namur shall have jurisdiction